Waste Connections announces new billing options

By Greg Bird
[email protected]

In a letter sent out to all customers of Poff Carting garbage service, the new owners – Waste Connections/ Scott Solid Waste are informing residents of the merger and announcing the ability to pay their bill and manage their account online. They are also announcing that Scott Solid Waste will no longer maintain an office at the Transfer Station in Stearns after the close of the month.
According to the letter all customers will receive their first invoice from Waste Connections instead of Poff Carting at the next invoice period.
The invoice will include a customer account number, which will be used to set up an account online at www.wcicustomer.com. The online system will allow customers to view invoices, set up automatic payments and manage their accounts.
The letter states customers that had previously set up automatic payments through Poff Carting will have to create a new account and establish a new automatic payment.
If customers do not wish to use automatic payments they can mail a check or money order to: PO Box 535233, Pittsburgh, PA 15253-5233, call (423) 569-5702 to pay by phone or at the Scott Solid Waste office located at 300 Roberta Lane in Oneida from 8:00 a.m. to 4:00 p.m.
McCreary County Judge Executive Jimmie Greene said he had met with Scott Solid Waste’s District Manager Carl Towne last week to discuss garbage issues, but no resolutions were made during the meeting.
Greene did say Scott Solid Waste is considering ceasing all operations at the Stearns Transfer station due to high costs. The contract signed between the County and Poff Carting in 2017 (and subsequently Scott Solid Waste) does contain a provision authorizing the move “if the operation is not financially viable.”
The announced last date for the office in Stearns is August 30.
Judge Greene stated he hoped to be able to convince Towne not to shut down operations, but noted the company had previously done so when their contract was extended in 2016. At that point the County took over operations of the site using litter abatement personnel.